This version: [DATE]

This policy explains how we deliver and how returns work. It sits alongside our Terms and Conditions of Sale, which take precedence if there is any difference. ALB supplies trade customers only.

We deliver to UK mainland business addresses unless otherwise agreed. You can order by the case, the layer or the full pallet, from a minimum order of £2,500. Lead times, cut-off times and delivery areas are estimates and are confirmed with ALB; we turn orders around as quickly as we can, but delivery dates are not guaranteed.

Please examine your goods when they arrive. Where possible, note any shortage, damage or incorrect item on the driver's paperwork. Report shortages, damage or incorrect goods to us within [3] working days, and non-delivery of a whole order within [7] days. After these times a delivery is treated as accepted in full.

If goods arrive damaged, faulty or not as ordered, tell us within the times above and we will put it right - by replacement, credit or refund. We may ask you to return the goods or make them available for collection, and to provide photos or the batch details so we can resolve it and take it up with our supplier.

As a trade supplier we do not offer a general right to return goods that were correctly supplied. We cannot accept back goods that have been opened, used, relabelled, damaged in your care, or short-dated through delay in ordering or collection. If we agree to a goodwill return, it may be subject to a restocking charge and the goods must be unopened and in resaleable condition.

Risk in the goods passes to you on delivery. Ownership passes only when we have received payment in full. Please see our Terms and Conditions for the detail.

Questions about a delivery or a return: email [CONTACT EMAIL] or call the trade desk. We aim to come back to you the same working day.